P: 720-583-4470
F: 888-463-5887

New Pediatric Patients

We are currently limiting the number of new families to the practice each month in order to maintain the high level of care and accessibility that we strive to provide to all our patients.

 

If you are expecting a newborn and will be a new family to our practice, call our office to begin the registration process. If you have already attended a meet and greet event and signed up, you do not need to call. Next meet and greet scheduled for December 12th at 6:00pm with Dr. Natalie Penn. NO RSVP required. We are asking that new families register at least 1 month prior to their due date.

Insurance and Billing


We are currently not accepting new patients with the following insurance coverage with Health Share plans. We plan to open again to patients with these coverages in the future.

For all other insurance plans, it is imperative that you make sure our providers are considered "in-network" at our specific location with your insurance plan.  The best way to go about checking is to use the provider finder tool on your insurance company's website or to call them directly.  If you are looking to purchase a product off of the Colorado Health Exchange, please call our office to get the specific products that we can accept off of the exchange.  We do accept Colorado HealthOp insurance, as long as it is written by either Cigna or Cofinity but DO NOT accept the Colorado HealthOp Exclusive Provider Network.  We are unable to accept the Humana HMO X product off of the exchange, as well.

Continuity at H.I.P

As we grow, we are working hard to maintain the core of what we hope makes our practice unique.  One of those priorities is continuity.  We believe that in order to provide excellent, holistic care for your family, you need to know your providers well.  We hope to promote that in a few ways:

  • Remain a small practice. While we are growing, we are designed to have no more than 4-5 pediatricians at full capacity. Being a small practice allows your family to become familiar with all the pediatricians.
  • We encourage families to see the same provider whenever possible.
  • In order to maintain accessibility for wellness and illness appointment, our providers will need to intermittently stop taking new families into their patient panel. We are currently limiting the number of new families that we take into the practice to help maintain this accessibility

Patients are still able to see any of our providers for same day sick appointments or for consultations.  We encourage you to request an appointment with your primary provider if it is available.

Our Mission

  • To provide excellent, holistic, compassionate and accessible pediatric care that integrates the best of conventional and natural medicine in the treatment of illness and the promotion of wellness.
  • To create both a medical home for pediatric patients and a home for wellness promotion through educational classes and workshops for children and their parents
  • To provide a combination of healthcare offerings, complementary modalities and community educational offerings that is unique in the Denver Metro area.
  • To cultivate the power of connection through our practice culture.  We understand the power of being heard.  At H.I.P we strive to listen first so that we may walk with you on the best path for your unique family and children.
  • To provide a nurturing, accepting and  inviting environment for children and their families.
  • To maximize accessibility to our model of care through a broad insurance network including Medicaid.

What to bring to your first visit?

We work hard to ensure that your child receives prompt medical care in a comfortable, child-friendly office setting. To help expedite the first appointment, we ask that you please bring your child's immunization records and be prepared to complete paperwork regarding your family medical history, your child's medical history, and insurance information.

CIIS: Colorado Immunization Information System

We utilize the state immunization registry which allows better record keeping of vaccines given at different locations throughout the state. You have the option to opt out of the registry if you choose. Please notify us if you would prefer not to be included.

Vaccines

As a practice, we recognize the value of immunizations.  We recommend the routine vaccination schedule for children outlined by the CDC and the American Academy of Pediatrics.  We also recognize that some families choose a different path and regardless of your choice as a family, our goal is to make you feel welcomed and cared for at H.I.P.

Cancellation Policy

If you need to cancel or reschedule an appointment, please contact our office at least 24 hours in advance to avoid a possible cancelation fee of $35. This fee may also be implemented for any missed appointments without notification. This policy can include any appointments scheduled in advance but mainly pertains to well visit exams and consultations.

We ask that you arrive for your appointment 10 minutes early so that we can get you checked in. We make every effort to see our patients in a timely manner and greatly value your time. Because of this, if you are more than 10 minutes late for your appointment, we will try to work you into the schedule but may need to reschedule.

Patient Forms

We are also happy to offer you the option to download, print, and complete our office forms to reduce wait times during your first appointment.  Please make note that when filling out a release form to transfer out of the practice, this transfer is final and we are unable to see your child for appointments or give triage advice once the records have been copied and mailed or picked up.

In order to view or print these forms you will need Adobe Acrobat Reader installed. Click here to download it.

To Request General Health Appraisal and Immunization Forms

We are more than happy to fill out any necessary forms your children may need for school, camp or daycare but please make sure we have seen your child in our office within the last 12 months for a wellness visit.  Also, we ask you that you allow us 24-48 hours to get those forms completed for you.  If the school or camp has their own specific form, PLEASE DO NOT EMAIL any forms to us.  We will not open or download them to keep your children's PHI safe and secure.  You may fax them to our office, drop them off in person or securly upload them through your child's MyChart portal.  Simply click on the "Request physical form, school excuse, other letter" icon and attach the pdf using the "Browse" button at the bottom of the page.  If your family is not yet set up on MyChart, please call the office and we can promptly get that taken care of for you.  Thank you and enjoy the sunshine!

What to Expect

On the day of your child's first visit to our office, we recommend arriving a few minutes early. This allows extra time for finishing up any registration forms and ensures you have plenty of time to get acquainted with our staff and office. We look forward to meeting you and joining with you to help your child maintain optimal health.

Appointments 

We understand occasional circumstances prevent you from keeping your scheduled appointment.  We ask that you please notify our office in advance if you are running late or unable to make your appointment. Our scheduling coordinators will do their best to re-schedule you promptly.

Cancellation Policy


If you need to cancel or reschedule an appointment, please contact our office at least 24 hours in advance to avoid a possible cancellation fee of $35. This fee may also be implemented for any missed appointments without notification. This policy can include any appointments scheduled in advance but mainly pertains to well visit exams and consultations.

Insurance and Billing


We are currently not accepting new patients with the following insurance coverage: Medicaid, CHP+ and Health Share plans. We plan to open again to patients with these coverages in the future

For all other insurance plans, it is imperative that you make sure our providers are considered "in-network" at our specific location with your insurance plan.  The best way to go about checking is to use the provider finder tool on your insurance company's website or to call them directly.  If you are looking to purchase a product off of the Colorado Health Exchange, please call our office to get the specific products that we can accept off of the exchange.  We do accept Colorado HealthOp insurance, as long as it is written by either Cigna or Cofinity but DO NOT accept the Colorado HealthOp Exclusive Provider Network.  We are unable to accept the Humana HMO X product off of the exchange, as well.

New Billing Policy for Health Share Plans ONLY

Effective June 1st, 2016, HIP is implementing a new office policy that affects only those families who are currently patients at HIP and are taking part in health share plans (including but not limited to Medi-Share, Christian Care, and Liberty Healthshare).  These particular plans are not insurance plans, and as such, do not cover most child wellness visits and vaccinations.  Because these plans are meant to help cover more emergent, catastrophic health care costs, they allow families to budget for the planned health care costs accordingly.  HIP has decided it is more appropriate for these families to pay for wellness visits and vaccinations at the time of service.  It will then be up to the parent to share the visit information in the form of a superbill to the health share plan and get it applied to their Annual Household Portion.  For pricing guidelines, please call the office for more details.  HIP will still bill share plans for sick visits and collect necessary co-payments before the appointment because these visits are typically eligible for sharing.

 

Contact Us

Please do not submit any Protected Health Information (PHI) through this contact form. All health and immunization forms requests must be submitted through MyChart patient portal, faxed, or dropped off at the clinic. We will not open or download any attachments sent through email in order to protect your child's privacy.